Returns
Returns will be accepted as long as these 3 conditions are met:
- Return items within 90 days
- Items must be new (unworn, unwashed, unused) with all original tags, labels, and packaging, ready to be sold again. This includes the shoe box for footwear.
- Footwear must be sent back in its original shoe box, which should be placed inside another box or secured parcel to avoid damage. Do not tape, write on, or directly use the shoe box as the shipping box.
Hot tip: Cut costs and help the planet by reusing original packaging for return. Bag has second seal and box can be re-taped.
Your refund will be completed via the original payment method, excluding the original delivery fee.
If all conditions have been met please click the below button to begin the FREE returns process.
FAQs
My return doesn't meet the above conditions can I still get a refund?
Unfortunately you cannot, any orders that are sent to us that do not qualify will be returned to you and no refund will be issued.
How long does it take for my refund to be processed?
Your refund will be completed via the original payment method, excluding the original delivery fee.
Depending on the method of payment, refunds are usually processed and successfully returned back into your account within 3-5 business days. In any case it passes that time, please contact us via hello@insport.com.au
Can I exchange my order?
Due to stock availability, we cannot offer exchanges.
Post your item(s) back to us for a refund and place a new order for the correct size or item.
My Item is faulty
If an item is faulty or wrongly described then we will meet our legal obligations which may include a full refund, providing a replacement product or repairing the product.
Please note that items that are damaged as a result of a customer’s normal wear and tear or negligence are not considered to be faulty. The fault must be a manufacturing fault.
Please contact our customer care team via email at hello@insport.com.au in relation to faulty items to begin processing. Please note this is only for online orders, please contact your local store for in-store purchases.
Can I exchange or refund my online order instore?
Unfortunately you cannot. please send back to the online team using the free return portal for a refund.
I threw out the shipping packaging how can I still return?
Try using different shipping bags, plastic bags, or boxes to safely pack and return the items. A clean garbage bag is an option as well.
PLEASE NOTE: Any expense made outside of our free returns process will not be refunded, it is at your discretion if you choose to pay for shipping or purchase new packaging
My order used discount codes
Any orders made with discount codes, your refund will be adjusted accordingly to the discount code used.
Please note: Discount codes are not permitted to be stacked, each discount code is per individual order. If you have multiple discount codes, please make a separate order for usage.
Can I refund an in-store purchase online?
In-Store returns are not permitted to be returned to the online warehouse and will be re-sent back.
No refund or exchange will take place via the online store. All in-store purchases will need to be dealt with in your local store or the store that you have purchased from
I need more help
We kindly request that you reach out to us at hello@insport.com.au
Our dedicated team will promptly address your needs and provide necessary assistance.